Last Updated: November 2026

1. Overview

At Zam Zam Traders, customer satisfaction is our priority. We strive to deliver quality natural food products and provide a reliable shopping experience to all our customers across Pakistan.

Please read our Refund and Returns Policy carefully before placing an order.

2. Return Eligibility

Due to the nature of our products, including Desi Ghee, Natural Honey, Olive Oil, Dates, Dry Fruits and other food items, we generally do not accept returns or exchanges once an order has been delivered.

However, we may consider a return or replacement in the following situations:

  • You received a damaged product.
  • You received an incorrect product.
  • The product was expired at the time of delivery.
  • The product was damaged during shipping.

Customers must report any such issue within 24 hours of receiving the order.

3. Non-Returnable Products

For hygiene, food safety and quality reasons, the following items are generally not eligible for return:

  • Opened or used food products.
  • Desi Ghee and Natural Honey.
  • Olive Oil and other edible oils.
  • Dates and Dry Fruits.
  • Products with damaged or removed seals.
  • Products damaged due to improper storage after delivery.

4. Damaged or Incorrect Orders

If you receive a damaged, defective, expired or incorrect product, please contact us within 24 hours of delivery.

To help us resolve your issue quickly, please provide:

  • Your order number.
  • Clear photographs of the product.
  • Photographs of the packaging, if damaged.
  • A brief description of the issue.

Our customer support will review your request and guide you through the next steps.

5. Refunds

If your refund request is approved after inspection, we will process the refund through an agreed payment method.

Refund processing time may vary depending on the payment method and financial institution.

Please note that refunds are only provided for eligible cases approved by Zam Zam Traders.

6. Replacements and Exchanges

If you receive a damaged or incorrect product, we may offer a replacement with the correct product, subject to availability.

If a replacement is not available, an appropriate refund may be offered.

All replacement requests are subject to verification and approval.

7. Order Cancellation

Customers may request order cancellation before the order has been dispatched.

Once an order has been shipped, cancellation may no longer be possible.

Please contact our customer support as soon as possible if you wish to cancel your order.

8. Shipping Charges

If a return or replacement is approved due to our mistake or a damaged product received during delivery, we will guide you regarding the return shipping arrangements.

For other situations, shipping charges may not be refundable.

9. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information, including their name, phone number and complete shipping address.

Zam Zam Traders will not be responsible for delivery issues caused by incorrect or incomplete information provided by customers.

10. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us through our website’s Contact Us page.

Business Name: Zam Zam Traders

Website: https://zamzamtraderss.com

Location: Pakistan

We appreciate your trust in Zam Zam Traders and look forward to serving you with quality natural products.

Zam Zam Traders – Bringing Nature’s Goodness to Every Home.

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.